Q. 5. [Air Conditioning Service] Does the gas need to be recharged every year?
A. The gas does not have separate replacement and recharge cycles. However, if cracks occur due to vibration or if pipes or products are damaged by external impact, the gas must be recharged after repair.
Q. 4. [Air Conditioning Service] What is fan mode?
A. Fan mode is primarily used during transitional seasons, similar to a regular fan. When the indoor comfort level is maintained at a certain level while the air conditioner is operating, the fan mode creates a cool breeze indoors to provide a refreshing sensation.
Q. 3. [Air Conditioning Service] Do parts need periodic replacement?
A. Parts do not have a fixed replacement period. Their service life varies greatly depending on usage time, environment, and usage habits. Since air conditioners are devices that circulate air, they are greatly affected by environmental factors. For this reason, the better you maintain them, the longer the parts can last.
Q. 2. [Air Conditioning Service] How are repair costs determined?
A. After the free warranty period, a basic service fee of 20,000 won is charged when an engineer visits, and additional repair and parts costs may be incurred depending on the symptoms. Note: Even within the free warranty period, a service fee may be charged if the damage is due to customer negligence or environmental factors outside the product.
Q. 1. [Air Conditioning Service] What is the free warranty period?
A. For products put into service after July 1, 2013, it is 2 years, and for products installed before that date, it is 1 year.